Tinnilä, Markku - In: Business Process Re-engineering & Management Journal 1 (1995) 1, pp. 44-59
Several world‐class companies have re‐designed or re‐engineered – their business processes with considerable success. However, failure rates of some 70 per cent have been reported in BPR projects. This may be due to focusing on operational and implementation issues, bypassing strategic...
