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ISS-QUAL : a measure of service quality for the information systems function
Miller, Robert E.; Hardgrave, Bill C.; Jones, Thomas W. - In: Information systems management 30 (2013) 3, pp. 250-262
Persistent link: https://www.econbiz.de/10010237831
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Levels of analysis issues relevant in the assessment of information systems service quality
Miller, Robert E.; Hardgrave, Bill C.; Jones, Thomas W. - In: International journal of services and standards 4 (2008) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10003630214
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Exhaustion from information system career experience : implications for turn-away intention
Armstrong, Deborah J.; Brooks, Nita G.; … - In: Management information systems : mis quarterly 39 (2015) 3, pp. 713-727
Persistent link: https://www.econbiz.de/10011339220