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~subject:"Informationstechnik"
~subject:"Service quality"
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Informationstechnik
Service quality
Beziehungsmarketing
25,034
Relationship marketing
25,006
Social Web
19,944
Social web
19,911
Digitalisierung
15,247
Konsumentenverhalten
14,703
Consumer behaviour
14,687
Customer satisfaction
13,645
Kundenzufriedenheit
13,509
Digitization
12,994
Dienstleistungsqualität
7,545
Online-Marketing
6,621
Internet marketing
6,498
Electronic Commerce
5,234
E-commerce
4,982
Deutschland
4,709
Germany
4,438
Markenführung
3,896
Brand management
3,892
Online-Handel
3,175
Online retailing
3,164
Innovation
3,042
Theorie
2,975
Theory
2,960
Viral marketing
2,829
Virales Marketing
2,829
Markenimage
2,714
Brand image
2,704
Marketingmanagement
2,680
Marketing management
2,632
Soziales Netzwerk
2,525
Lieferantenmanagement
2,516
Supplier relationship management
2,513
Social network
2,371
Information technology
2,236
Kundenmanagement
2,185
USA
2,182
Internet
2,165
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4,423
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1,925
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7,876
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1,965
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8
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Han, Heesup
36
Mattila, Anna S.
26
Prentice, Catherine
26
Prybutok, Victor R.
23
Usman, Osly
22
Bruhn, Manfred
20
McColl-Kennedy, Janet R.
19
Sharma, Piyush
19
Gil Saura, Irene
18
Shahin, Arash
16
Wong, IpKin Anthony
16
Balaji, M. S.
15
Bilgihan, Anil
14
Edvardsson, Bo
13
Gong, Taeshik
13
Gustafsson, Anders
13
Klaus, Philipp
13
Söderlund, Magnus
13
Grégoire, Yany
12
Hammerschmidt, Maik
12
Hyun, Sunghyup Sean
12
Marimon, Frederic
12
Patterson, Paul G.
12
Quach, Sara
12
Sreejesh, S.
12
Amin, Muslim
11
Jang, Soocheong
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Guchait, Priyanko
10
Hollebeek, Linda D.
10
Hsu, Cathy H. C.
10
Ladhari, Riadh
10
Qu, Hailin
10
Ringle, Christian M.
10
Roy, Sanjit
10
Su, LuJun
10
Torres, Edwin N.
10
Vázquez Casielles, Rodolfo
10
Walsh, Gianfranco
10
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IGI Global
30
World Bank Group
16
Springer Fachmedien Wiesbaden
12
Nomos Verlagsgesellschaft
5
Springer-Verlag GmbH
5
Europäische Kommission / Gemeinsame Forschungsstelle
4
UNCTAD
4
Verlag Dr. Kovač
4
World Bank
4
Books on Demand GmbH <Norderstedt>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
3
Healthcare Information and Management Systems Society
3
RWTH Aachen
3
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
3
Eric Cuvillier <Firma>
2
European Health Care Conference <2, 2011, Hamburg>
2
Georg-August-Universität Göttingen
2
Haufe-Lexware GmbH & Co. KG
2
ItAIS <18., 2021, Trient>
2
Jornada Internacional de Comunicación Digital <1., 2015, Medellín>
2
National Bureau of Economic Research
2
Scientific Center of Innovative Research
2
Sofijski universitet "Sv. Kliment Ochridski" / Faculty of Economics
2
Springer Gabler <Firma>
2
Technische Universität Dresden
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
Weltbank
2
ANZMAC Conference <2019, Wellington>
1
Accenture
1
Albrecht Knaus Verlag
1
Annual International Scientific Conference "Digital Transformation in Industry: Trends, Management, Strategies" <4., 2022, Jekaterinburg>
1
Annual International Scientific Conference “Digital Transformation in Industry: Trends, Management, Strategies” <3., 2021, Online>
1
Association of Italian Organization Studies Academics / Annual workshop <21., 2020, Mailand>
1
Australian and New Zealand Marketing Academy
1
Bandung Creative Movement International Conference on Creative Industries <7., 2020, Bandung>
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Belorusskij gosudarstvennyj universitet
1
Berliner Wissenschafts-Verlag
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
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Published in...
All
Journal of retailing and consumer services
267
International journal of hospitality management
249
Journal of business research : JBR
195
The journal of services marketing
160
The service industries journal
147
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
Journal of hospitality marketing & management
110
International journal of contemporary hospitality management
108
Journal of travel and tourism marketing
99
Services marketing quarterly
95
Technological forecasting & social change : an international journal
83
Service business
78
The TQM journal : the international review of organizational improvement
76
Journal of air transport management
75
Journal of service research : JSR
71
Tourism management : research, policies, practice
71
Cogent business & management
66
International journal of quality and service sciences
62
International journal of services and operations management
62
International journal of quality & reliability management
58
Total quality management & business excellence
58
Journal of service management
57
International journal of productivity and quality management : IJPQM
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Asia Pacific journal of marketing and logistics
49
International journal of services, economics and management
49
Managing service quality : MSQ ; an international journal
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
The international journal of bank marketing : IJBM
46
Springer eBook Collection
45
SpringerLink / Bücher
39
Journal of Asian finance, economics and business : JAFEB
38
Quality management journal : QMJ
38
Journal of the Academy of Marketing Science
37
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of business information systems : IJBIS
35
Journal of strategic marketing
35
Psychology & marketing
33
European research studies
32
International journal of electronic marketing and retailing : IJEMR
31
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Source
All
ECONIS (ZBW)
9,802
RePEc
20
EconStor
10
USB Cologne (EcoSocSci)
9
BASE
5
Showing
1
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10
of
9,846
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date (newest first)
date (oldest first)
1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
5
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
6
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
7
Relationships among customer loyalty, customer satisfaction, corporate image and behavioural intention on social media for a corporation
Lv, Haixia
;
Yu, Guang
;
Wu, Gang
- In:
International journal of information technology and …
17
(
2018
)
3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011896613
Saved in:
8
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
9
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
10
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
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