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How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis

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Persistent link: https://www.econbiz.de/10013040676

Service innovation, renewal, and adoption/rejection in dynamic global contexts

Martin, Drew; Gustafsson, Anders; Choi, Sunmee - In: Journal of business research : JBR 69 (2016) 7, pp. 2397-2400

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Identifying categories of service innovation : a review and synthesis of the literature

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Defining service innovation : a review and synthesis

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Service innovation

Gustafsson, Anders; Kristensson, Per; Schirr, Gary R.; … - 2016 - First edition.

1. Service as the key driver of growth -- 2. What is service innovation? -- 3. Value creation drives service innovation -- 4. Developing service innovations -- 5. Customers as cocreators in service innovation -- 6. Service innovation in goods-centric firms -- 7. The service innovator, tying it...

Persistent link: https://www.econbiz.de/10012683001

Service innovation : a new conceptualization and path forward

Gustafsson, Anders; Snyder, Hannah; Witell, Lars - In: Journal of service research 23 (2020) 2, pp. 111-115

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Commentary: customer-perceived innovation : considerations for financial performance and methodological approaches

Gustafsson, Anders; Ghanbarpour, Tohid - In: Journal of service research 27 (2024) 4, pp. 490-493

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Customer integration in service innovation

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Persistent link: https://www.econbiz.de/10003953576