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Reducing burnout and enhancing job satisfaction : critical role of hotel employees' emotional intelligence and emotional labor

Lee, JungHoon; Ok, Chihyung - In: International journal of hospitality management 31 (2012) 4, pp. 1101-1112

Persistent link: https://www.econbiz.de/10009566991

Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees

Lee, JungHoon; Ok, Chihyung - In: International journal of hospitality management 44 (2015), pp. 84-98

Persistent link: https://www.econbiz.de/10010501233

An emotional labor perspective on the relationship between customer orientation and job satisfaction

Lee, JungHoon; Ok, Chihyung; Hwang, Jinsoo - In: International journal of hospitality management 54 (2016), pp. 139-150

Persistent link: https://www.econbiz.de/10011474071

Hotel employee work engagement and its consequences

Lee, JungHoon; Ok, Chihyung - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 133-166

Persistent link: https://www.econbiz.de/10011453982

Examination of factors affecting hotel employees' service orientation : an emotional labor perspective

Lee, JungHoon; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 4, pp. 437-468

Persistent link: https://www.econbiz.de/10011393179

Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization

Lee, JungHoon; Ok, Chihyung; Lee, Seung-hoon; Lee, Choong-Ki - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 324-341

Persistent link: https://www.econbiz.de/10011915406

Job crafting to innovative and extra-role behaviors : a serial mediation through fit perceptions and work engagement

Ok, Chihyung; Lim, SangGon - In: International journal of hospitality management 106 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013383272

Community marathon event participation and quality of life

Park, Kwangsoo; Park, Seunghyun; Ok, Chihyung; Kim, Hyelin - In: Sport management review 25 (2022) 2, pp. 341-359

Persistent link: https://www.econbiz.de/10013257647

Quality of work life and job satisfaction among frontline hotel employees : A self-determination and need satisfaction theory approach

Lee, Jin-Soo; Back, Ki-Joon; Chan, Eric S.W. - In: International Journal of Contemporary Hospitality Management 27 (2015) 5, pp. 768-789

Purpose – The purpose of this paper is to achieve three objectives: to investigate perceived quality of work life (QWL) need attributes among frontline employees in the lodging industry, to assess the asymmetric relationships between QWL attributes and job satisfaction (JS) and to prioritize...

Persistent link: https://www.econbiz.de/10014765152

Antecedents and consequences of flight attendants' job satisfaction

Kim, YuKyoung; Back, Ki-joon - In: The service industries journal 32 (2012) 16, pp. 2565-2584

Persistent link: https://www.econbiz.de/10009693491