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When the going gets tough, the tough keep working : impact of emotional labor on absenteeism

Nguyen, Helena; Groth, Markus; Johnson, Anya - In: Journal of management : JOM 42 (2016) 3, pp. 615-643

Persistent link: https://www.econbiz.de/10011449606

Workplace aggression and organisational effectiveness : the mediating role of employee engagement

Johnson, Anya; Nguyen, Helena; Groth, Markus; White, Les - In: Australian journal of management 43 (2018) 4, pp. 614-631

Persistent link: https://www.econbiz.de/10011976011

How display rules influence turnover in healthcare teams and the moderating role of team negative affective tone

Nguyen, Helena; Groth, Markus; Johnson, Anya - In: Journal of service research 27 (2024) 3, pp. 397-413

Persistent link: https://www.econbiz.de/10014580517

Frontline service employee research : integration of systematic literature reviews and recommendations for future scholarship

Subramony, Mahesh; Van Jaarsveld, Danielle; Nguyen, Helena - In: Journal of service management 34 (2023) 5, pp. 829-842

Persistent link: https://www.econbiz.de/10014456473

Workplace Aggression and Organisational Effectiveness : The Mediating Role of Employee Engagement

Johnson, Anya - 2018

We investigate the relationship between the prevalence of workplace aggression and two key outcomes: employee engagement and organisational effectiveness. Drawing on social capital theory, we propose that the level of employee engagement within the organisation helps explain the association...

Persistent link: https://www.econbiz.de/10012909251

A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being

Johnson, Anya; Dey, Shanta; Nguyen, Helena; Groth, Markus; … - In: Australian journal of management 45 (2020) 3, pp. 402-424

Persistent link: https://www.econbiz.de/10012264063

A motivational approach to emotional labor : examining the link between goal orientation and emotional labor strategies

Esmaeilikia, Mahsa; Groth, Markus - In: Journal of management & organization : JMO 28 (2022) 6, pp. 1280-1300

Persistent link: https://www.econbiz.de/10013428993

The impact of emotional labor strategy order effects on customer satisfaction within service episodes

Groth, Markus; Esmaeilikia, Mahsa - In: European journal of marketing 57 (2023) 12, pp. 3041-3071

Persistent link: https://www.econbiz.de/10014448606