The goal of this research is to understand, if emotional labour is part of atypical service professions like service engineering. The protagonists of this study are service engineers, their employing organisations and customers (service triad). We are interested in the following questions: How...

I examine the history of employee engagement and how it has been characterised by thinkers in sociology, psychology, management and economics. I suggest that, while employers may choose to invest in employee engagement, there are alternative management strategies that may be profit-maximising. I...

I examine the history of employee engagement and how it has been characterised by thinkers in sociology, psychology, management and economics. I suggest that, while employers may choose to invest in employee engagement, there are alternative management strategies that may be profit-maximising. I...

The purpose of this article is to examine the effects of working conditions in part-time and casual work on worker stress and the consequences for their workplaces. Data were collected through interviews with occupational health and safety representatives, and focus groups and interviews with...

Using linked employer-employee data for Finland we examine associations between job design and ten measures of worker wellbeing. In accordance with Karasek's (1979) model we find positive correlations between many aspects of worker wellbeing and job control. However, contrary to the model, job...

Using linked employer-employee data for Finland we examine associations between job design and ten measures of worker wellbeing. In accordance with Karasek's (1979) model we find positive correlations between many aspects of worker wellbeing and job control. However, contrary to the model, job...

Health sector reform of the 1990s affected most health care workers in Ontario and in other provinces. As a result of organizational changes, many workers experienced work intensification. This paper examines the associations between work intensification, stress and job satisfaction focusing on...

Objective: To characterize the mobbing processes in a services organization, analyzing some precedent variables (organizational) and some consequence variables. Subjects: 63 persons belonging to a multinational organization of the sector of the hotel and restaurants sector. Methodology: Study of...

For more than a decade, researchers have studied the phenomenon of affective commitment and of its determinants. To our knowledge, no research has studied the variation of the determinants of affective commitment over time. Our research studies the impact of changes made to three HRM systems on...

Aim/purpose - This study examines authentic leadership's influence on employee silence intention, mediated by perceptions of organizational politics and organizational commitment. Design/methodology/approach - Research data was obtained by surveying 251 lecturers at PGRI universities. The method...