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Error management culture : impact on cohesion, stress, and turnover intentions

Guchait, Priyanko; Paşamehmetoğlu, Ayşın; Madera, Juan - In: The service industries journal 36 (2016) 3/4, pp. 124-141

Persistent link: https://www.econbiz.de/10011564530

Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance

Wang, Xingyu; Wen, Xueqi; Paşamehmetoğlu, Ayşın; … - In: International journal of hospitality management 94 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012495026

Psychological diversity climate: justice, racioethnic minority status and job satisfaction

Madera, Juan M.; Dawson, Mary; Guchait, Priyanko - In: International Journal of Contemporary Hospitality Management 28 (2016) 11, pp. 2514-2532

Purpose The purpose of this paper was to develop and test a model examining how hotel managers’ psychological diversity climate affects job satisfaction, the moderating effect of racioethnic minority status and the mediating role of organizational justice. Design/methodology/approach A sample...

Persistent link: https://www.econbiz.de/10014764416

Psychological diversity climate : justice, racioethnic minority status and job satisfactio

Madera, Juan M.; Dawson, Mary; Guchait, Priyanko - In: International journal of contemporary hospitality management 28 (2016) 11, pp. 2514-2532

Persistent link: https://www.econbiz.de/10011641556

Learning in the service environment : the influence of diversity climate

Guchait, Priyanko; Madera, Juan; Dawson, Mary - In: Journal of service theory and practice : JSTP 26 (2016) 4, pp. 448-470

Persistent link: https://www.econbiz.de/10011588807

Hotel managers' perceived diversity climate and job satisfaction : the mediating effects of role ambiguity and conflict

Madera, Juan M.; Dawson, Mary; Neal, Jack A. - In: International journal of hospitality management 35 (2013), pp. 28-34

Persistent link: https://www.econbiz.de/10010225938

The influence of hotel communication practices on managers' communication satisfaction with limited English-speaking employees

Dawson, Mary; Madera, Juan M.; Neal, Jack A.; Chen, Jue - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 4, pp. 546-561

Persistent link: https://www.econbiz.de/10010429831

Managing language barriers in the workplace : the roles of job demands and resources on turnover intentions/ Juan M. Madera; Mary Dawson; Jack A. Neal

Madera, Juan M.; Dawson, Mary; Neal, Jack A. - In: International journal of hospitality management 42 (2014), pp. 117-125

Persistent link: https://www.econbiz.de/10010410773

Pay and benefit satisfaction, perceived organizational support, and turnover intentions : the moderating role of job variety

Jolly, Phillip M.; McDowell, Courtney; Dawson, Mary; … - In: International journal of hospitality management 95 (2021), pp. 1-5

Persistent link: https://www.econbiz.de/10012547925

The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction

Namasivayam, Karthik; Guchait, Priyanko; Lei, Puiwa - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 69-84

Persistent link: https://www.econbiz.de/10010249714