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A framework of satisfaction for continually delivered business services

Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: The journal of business & industrial marketing 31 (2016) 1, pp. 112-122

Persistent link: https://www.econbiz.de/10011539353

Explicating customer orientation's influence on frontline employee satisfaction

Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151

Persistent link: https://www.econbiz.de/10011296301

Salesperson time perspectives and customer willingness to pay more : roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate

Agnihotri, Raj; Yang, Zhiyong; Briggs, Elten - In: Journal of personal selling & sales management : JPSSM 39 (2019) 2, pp. 138-158

Persistent link: https://www.econbiz.de/10012200863

Ethical climate and job satisfaction among organizational buyers: an empirical study

Anaza, Nwamaka A.; Rutherford, Brian; Rollins, Minna; … - In: Journal of Business & Industrial Marketing 30 (2015) 8, pp. 962-972

Purpose – The purpose of this study is to examine the relationship between ethical climate and facets of job satisfaction among organizational buyers. Design/methodology/approach – This research is an empirical study. Data are collected from the industrial buyers using online panel. The...

Persistent link: https://www.econbiz.de/10014843862

Work-family balance and thriving at work : the joint influence of supervisor support, family support, and family motivation

Griffin, Brandon A.; Ross, Tammy; Karau, Steven J.; … - In: Journal of managerial issues : JMI 35 (2023) 3, pp. 251-268

Persistent link: https://www.econbiz.de/10014375294

Ethical climate and job satisfaction among organizational buyers : an empirical study

Anaza, Nwamaka A.; Rutherford, Brian; Rollins, Minna; … - In: The journal of business & industrial marketing 30 (2015) 8, pp. 962-972

Persistent link: https://www.econbiz.de/10011496870

Staying engaged on the job : the role of emotional labor, job resources, and customer orientation

Anaza, Nwamaka A.; Nowlin, Edward L.; Wu, Gavin Jiayun - In: European journal of marketing : EJM 50 (2016) 7/8, pp. 1470-1492

Persistent link: https://www.econbiz.de/10011609156

Developing our understanding of patronizing frontline employees

Anaza, Nwamaka A.; Rutherford, Brian N. - In: Managing service quality : MSQ ; an international journal 22 (2012) 4, pp. 340-358

Persistent link: https://www.econbiz.de/10009581806

Emotions in the classroom : examining environmental factors and student satisfaction

Childers, Carla; Williams, Kim; Kemp, Elyria - In: Journal of education for business 89 (2014) 1, pp. 7-12

Persistent link: https://www.econbiz.de/10010403561