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Effects of consumers' efforts on price and promotion fairness perceptions
Xia, Lan; Kukar-Kinney, Monika; Monroe, Kent B. - In: Journal of retailing 86 (2010) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10003969339
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Examining the penalty resolution process : building loyalty through gratitude and fairness
Xia, Lan; Kukar-Kinney, Monika - In: Journal of service research : JSR 16 (2013) 4, pp. 518-532
Persistent link: https://www.econbiz.de/10010203507
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For our valued customers only : examining consumer responses to preferential treatment practices
Xia, Lan; Kukar-Kinney, Monika - In: Journal of business research : JBR 67 (2014) 11, pp. 2368-2375
Persistent link: https://www.econbiz.de/10010401978
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Consumers' perceptions of the fairness of price-matching refund policies
Kukar-Kinney, Monika; Xia, Lan; Monroe, Kent B. - In: Journal of retailing 83 (2007) 3, pp. 325-337
Persistent link: https://www.econbiz.de/10003517354
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When a promotion is denied : the effects of decision stage on perceptions of promotion and price fairness
Kukar-Kinney, Monika; Xia, Lan; Monroe, Kent B. - In: Economic and business review : EBR 13 (2011) 3, pp. 143-159
Persistent link: https://www.econbiz.de/10011614372
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Free no more : investigating customer reactions to unexpected free-to-fee switches
Cziehso, Gerrit Paul; Schäfers, Tobias; Kukar-Kinney, … - In: Journal of business research : JBR 101 (2019), pp. 229-242
Persistent link: https://www.econbiz.de/10012103251