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How collective stress affects price fairness perceptions : the role of nostalgia

Xia, Lan; Roggeveen, Anne L. - In: Journal of business research : JBR 152 (2022), pp. 361-371

Persistent link: https://www.econbiz.de/10013493991

Effects of consumers' efforts on price and promotion fairness perceptions

Xia, Lan; Kukar-Kinney, Monika; Monroe, Kent B. - In: Journal of retailing 86 (2010) 1, pp. 1-10

Persistent link: https://www.econbiz.de/10003969339

Price fairness

Monroe, Kent B. - 2011

Persistent link: https://www.econbiz.de/10009238855

Examining the penalty resolution process : building loyalty through gratitude and fairness

Xia, Lan; Kukar-Kinney, Monika - In: Journal of service research : JSR 16 (2013) 4, pp. 518-532

Persistent link: https://www.econbiz.de/10010203507

For our valued customers only : examining consumer responses to preferential treatment practices

Xia, Lan; Kukar-Kinney, Monika - In: Journal of business research : JBR 67 (2014) 11, pp. 2368-2375

Persistent link: https://www.econbiz.de/10010401978

Is a good deal always fair? : examining the concepts of transaction value and price fairness

Xia, Lan; Monroe, Kent B. - In: Journal of economic psychology : research in economic … 31 (2010) 6, pp. 884-894

Persistent link: https://www.econbiz.de/10009273587

Consumers' perceptions of the fairness of price-matching refund policies

Kukar-Kinney, Monika; Xia, Lan; Monroe, Kent B. - In: Journal of retailing 83 (2007) 3, pp. 325-337

Persistent link: https://www.econbiz.de/10003517354

It's not all about money : the role of identity in perceived fairness of targeted promotions

Xia, Lan; Monroe, Kent B. - In: The journal of product & brand management 26 (2017) 3, pp. 327-339

Persistent link: https://www.econbiz.de/10011744776

When a promotion is denied : the effects of decision stage on perceptions of promotion and price fairness

Kukar-Kinney, Monika; Xia, Lan; Monroe, Kent B. - In: Economic and business review : EBR 13 (2011) 3, pp. 143-159

Persistent link: https://www.econbiz.de/10011614372

How Collective Stress Affects Price Fairness Perceptions : The Role of Nostalgia

Xia, Lan; Roggeveen, Anne L. - 2022

This research examines how consumers evaluate the fairness of price increases during collective stress situations. Across three collective stress situations (COVID-19, Black Lives Matter protests, and economic downturn), the authors confirm that a collective stress situation evokes feeling of...

Persistent link: https://www.econbiz.de/10014086179