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Building script-based tacit knowledge in call centre trainees

McQueen, Robert J.; Chen, Jihong - In: Knowledge management research & practice : KMRP 8 (2010) 3, pp. 240-255

Persistent link: https://www.econbiz.de/10008660463

The impact of national cultures on structured knowledge transfer

Chen, Jihong; Sun, Peter Y. T.; McQueen, Robert J. - In: Journal of knowledge management 14 (2010) 2, pp. 228-242

Persistent link: https://www.econbiz.de/10003987926

Knowledge transfer and knowledge building at offshored technical support centers

Chen, Jihong; McQueen, Robert J.; Sun, Peter Y. T. - In: Journal of international management 19 (2013) 4, pp. 362-376

Persistent link: https://www.econbiz.de/10010225874

The relationship between face to face social networks and knowledge sharing : an exploratory study of manufacturing firms

Al Saifi, Said Abdullah; Dillon, Stuart; McQueen, Robert J. - In: Journal of knowledge management 20 (2016) 2, pp. 308-326

Persistent link: https://www.econbiz.de/10011522309

Accelerating tacit knowledge building of client-facing consultants : can organizations better support these learning processes?

McQueen, Robert J.; Janson, Annick - In: The learning organization : TLO ; the international … 23 (2016) 4, pp. 202-217

Persistent link: https://www.econbiz.de/10011595226

Influence of knowledge management infrastructure on innovative business processes and market-interrelationship performance : an empirical study of hospitals in Taiwan

Lee, Wen-ting; Hung, Shin-yuan; Chau, Patrick Y. K. - In: Journal of global information management : an official … 19 (2011) 2, pp. 67-89

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Eliciting Knowledge Management research themes and issues : results from a Focus Group study

Chan, Ivy; Chau, Patrick Y. K. - In: International journal of knowledge management studies : … 2 (2008) 2, pp. 175-197

Persistent link: https://www.econbiz.de/10003737818

Does knowledge reuse make a creative person more creative?

Cheung, Pak-Keung; Chau, Patrick Y. K.; Au, Anson K. K. - In: Decision support systems : DSS ; the international journal 45 (2008) 2, pp. 219-227

Persistent link: https://www.econbiz.de/10003727431

Will enterprise social networking systems promote knowledge management and organizational learning? : an empirical study

Qin, Cong; Chau, Patrick Y. K. - In: Journal of organizational computing and electronic commerce 28 (2018) 1, pp. 31-57

Persistent link: https://www.econbiz.de/10011809817

The relationship between face to face social networks and knowledge sharing: an exploratory study of manufacturing firms

Al Saifi, Said Abdullah; Dillon, Stuart; McQueen, Robert - In: Journal of Knowledge Management 20 (2016) 2, pp. 308-326

Purpose This paper aims to explore the relationship between face-to-face social networks and knowledge sharing. Design/methodology/approach Qualitative data gathered through 25 semi-structured interviews in five manufacturing firms were collected and analysed. A grounded theory approach was used...

Persistent link: https://www.econbiz.de/10014880791