The general concept of a Service System is now used to refer to those complex systems composed of heterogeneous entities, including people, technology and business operations, which interact through the exchange of services. The aim of this paper is to introduce the concept of Knowledge Based...

Purpose Assuming that knowledge management is a pivotal issue in business to improve and maintain competitive advantages, this paper aims to investigate how knowledge management is useful to face challenges about the integration of environment, social and governance (ESG) factors, filling the...