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MMAP/M/N queueing system with impatient heterogeneous customers as a model of a contact center
Dudin, Sergey; Kim, Chesoong; Dudina, Olga - In: Computers & operations research : and their … 40 (2013) 7, pp. 1790-1803
Persistent link: https://www.econbiz.de/10009760342
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The interplay between perceived busyness and power distance belief on subjective social status : consequences for consumer preferences for material versus experiential purchases
Park, Sehoon; Kim, Chaeyeong; Park, Jane - In: Journal of consumer behaviour 22 (2023) 6, pp. 1462-1473
Persistent link: https://www.econbiz.de/10014440212
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How to design personalization in a context of customer retention : who personalizes what and to what extent?
Kwon, Kwiseok; Kim, Cookhwan - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 101-116
Persistent link: https://www.econbiz.de/10009730271