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The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi; Qu, Hailin - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
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Perceived overqualification and its positive impact on organization employee's behavior
Abozaid, Rafeed Faiz Ali; Mansoor, Rafique; Shah, … - 2019
Persistent link: https://www.econbiz.de/10012146923
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Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions
Bani-Melhem, Shaker; Quratulain, Samina; Al-Hawari, … - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 450-470
Persistent link: https://www.econbiz.de/10012256145
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Third-party procedural justice perceptions : the mediating effect on the relationship between eWOM and likelihood to purchase
Williams, David; Crittenden, Victoria Lynn; Henley, Amy - In: Journal of marketing theory and practice : JMTP 30 (2022) 1, pp. 86-107
Persistent link: https://www.econbiz.de/10013204893
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The effects of sexualized and violent presentations of women in combat sport
Greenwell, T. Christopher; Simmons, Jason M.; Hancock, Meg - In: Journal of sport management : the official journal of … 31 (2017) 6, pp. 533-545
Persistent link: https://www.econbiz.de/10011781495
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Assessing the impact of service employees' nonverbal sexual signals on consumer attitudes : a Caribbean perspective
Permell-Hutton, Cherisse; Pacheco, Barney G. - In: Journal of global marketing 30 (2017) 1, pp. 31-41
Persistent link: https://www.econbiz.de/10011779376
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An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly; Slevitch, Lisa - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 1, pp. 29-50
Persistent link: https://www.econbiz.de/10009772556
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Information technology customer aggression : the importance of an organizational climate of support
Shih, Sheng-pao; Lie, Ting; Klein, Gary; Jiang, James J. - In: Information & management : the internat. journal of … 51 (2014) 6, pp. 670-678
Persistent link: https://www.econbiz.de/10010411152
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Employee brand love and love behaviors : perspectives of social exchange and rational choice
Wang, Yao-Chin; Ryan, Bill; Yang, Chu-En - In: International journal of hospitality management 77 (2019), pp. 458-467
Persistent link: https://www.econbiz.de/10011988681
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I hate my workplace but I am very attached to it : workplace attachment style : an exploratory approach
Scrima, Fabrizio; Rioux, Liliane; Di Stefano, Giovanni - In: Personnel review : a professional journal reporting new … 46 (2017) 5, pp. 936-949
Persistent link: https://www.econbiz.de/10011731198