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Konsumentenverhalten
Consumer behaviour
26
Service quality
16
Beziehungsmarketing
14
Relationship marketing
14
Customer satisfaction
13
Dienstleistungsqualität
13
Kundenzufriedenheit
11
Online retailing
10
Online-Handel
10
Retail trade
10
Einzelhandel
9
USA
7
Customer service
6
United States
6
Kundenservice
5
Viral marketing
5
Virales Marketing
5
Advertising effects
4
Beschwerdemanagement
4
Complaint management
4
Confidence
4
E-commerce
4
Electronic Commerce
4
Marketing
4
Marketing management
4
Marketingmanagement
4
Retailing
4
Sales promotion
4
Services marketing
4
Verkaufsförderung
4
Vertrauen
4
Werbewirkung
4
Brand image
3
Children
3
Dauer
3
Dienstleistungsmarketing
3
Dienstleistungssektor
3
Duration
3
Einkaufszentrum
3
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2
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English
25
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Voorhees, Clay M.
18
Baker, Julie
7
Brocato, E. Deanne
4
Fombelle, Paul W.
4
Bourdeau, Brian L.
3
Bone, Sterling A.
2
Calantone, Roger J.
2
Cronin, J. J.
2
DeTienne, Kristen Bell
2
Griffis, Stanley E.
2
Gustafsson, Anders
2
Jones, Angela L.
2
Pratt, Alexander B.
2
Whipple, Judith M.
2
Abosag, Ibrahim
1
Beatty, Sharon E.
1
Beck, Jonathan M.
1
Benedicktus, Ray L.
1
Benoit, Sabine
1
Bishop, Melissa M.
1
Bone, Sterling
1
Brady, Michael K.
1
Cameron, Michaelle
1
Chaudhuri, Malika
1
Chen, Lin
1
Chiang, Jeongwen
1
Cockrell, Seth
1
Darke, Peter R.
1
Esmark Jones, Carol L.
1
Giebelhausen, Michael
1
Gillison, Stephanie
1
Givan, Alexa Martinez
1
Gregoire, Yany
1
Grewal, Dhruv
1
Gruber, Thorsten
1
Hancock, Tyler
1
Hochstein, Bryan W.
1
Hult, G. Tomas M.
1
Jenkins, Mason R.
1
Joseph Cronin, J.
1
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Journal of business research : JBR
4
Journal of the Academy of Marketing Science
3
International journal of physical distribution and logistics management
2
Journal of retailing
2
The journal of services marketing
2
Brick & mortar shopping in the 21st century
1
Fundamentals of marketing research ; Vol. 3
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of marketing communications
1
Journal of marketing research : JMR
1
Journal of promotion management : JPM
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
Services marketing quarterly
1
The journal of consumer marketing
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ECONIS (ZBW)
25
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1
It depends : moderating the relationships among perceived waiting time, anger, and regret
Voorhees, Clay M.
;
Baker, Julie
;
Bourdeau, Brian L.
; …
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 138-155
Persistent link: https://www.econbiz.de/10003901023
Saved in:
2
Understanding the influence of cues from other customers in the service experience : a scale development and validation
Brocato, E. Deanne
;
Voorhees, Clay M.
;
Baker, Julie
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 384-398
Persistent link: https://www.econbiz.de/10009622992
Saved in:
3
The role of medium content and ad format congruity in influencing advertising outcomes
Bishop, Melissa M.
;
Brocato, E. Deanne
;
Vijayalakshmi, …
- In:
Journal of marketing communications
23
(
2017
)
4
,
pp. 371-384
Persistent link: https://www.econbiz.de/10011743979
Saved in:
4
An investigation into the antecedents of prepurchase online search
Wang, Jingguo
;
Yang, Zhiyong
;
Brocato, E. Deanne
- In:
Information & management : the internat. journal of …
55
(
2018
)
3
,
pp. 285-293
Persistent link: https://www.econbiz.de/10011833862
Saved in:
5
Waiting for service : the effects of music volume and gender
Cameron, Michaelle
;
Baker, Julie
;
Peterson, Mark
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 257-273
Persistent link: https://www.econbiz.de/10010208609
Saved in:
6
How consumer shopping orientation influences perceived crowding, excitement, and stress at the mall
Baker, Julie
;
Wakefield, Kirk L.
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
6
,
pp. 791-806
Persistent link: https://www.econbiz.de/10009679036
Saved in:
7
An experimental approach to making retail store environmental decisions
Baker, Julie
;
Levy, Michael
;
Grewal, Dhruv
-
2007
Persistent link: https://www.econbiz.de/10003540228
Saved in:
8
Mother-adolescent daughter identity interplay processes
Gillison, Stephanie
;
Givan, Alexa Martinez
;
Beatty, …
- In:
The journal of consumer marketing
32
(
2015
)
4
,
pp. 234-244
Persistent link: https://www.econbiz.de/10011407095
Saved in:
9
Is background music effective on retail websites?
Wang, Liz
;
Baker, Julie
;
Wakefield, Kirk
;
Wakefield, Robin
- In:
Journal of promotion management : JPM
23
(
2017
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10011729452
Saved in:
10
Native advertising effectiveness : the role of congruence and consumer annoyance on clicks, bounces, and visits
LaBrecque, Alexander C.
;
Voorhees, Clay M.
; …
- In:
Journal of the Academy of Marketing Science
52
(
2024
)
6
,
pp. 1692-1712
Persistent link: https://www.econbiz.de/10015192953
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