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How does service robot anthropomorphism affect human co-workers?
Tojib, Dewi; Sujan, Rahul; Ma, Junzhao; Tsarenko, Yelena - In: Journal of service management 34 (2023) 4, pp. 750-769
Persistent link: https://www.econbiz.de/10014338203
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Environmentally conscious consumption : the role of retailers and peers as external influences
Tsarenko, Yelena; Ferraro, Carla; Sands, Sean; McLeod, Colin - In: Journal of retailing and consumer services 20 (2013) 3, pp. 302-310
Persistent link: https://www.econbiz.de/10009759816
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"I'm mad and I can't get that service failure off my mind" : coping and rumination as mediators of anger effects on customer intentions
Strizhakova, Yuliya; Tsarenko, Yelena; Ruth, Julie A. - In: Journal of service research : JSR 15 (2012) 4, pp. 414-429
Persistent link: https://www.econbiz.de/10009673023
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Coping with service failures : the role of emotional intelligence, self-efficacy and intention to complain
Tsarenko, Yelena; Strizhakova, Yuliya - In: European journal of marketing : EJM 47 (2013) 1/2, pp. 71-92
Persistent link: https://www.econbiz.de/10009718551
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The big five and brand personality : investigating the impact of consumer personality on preferences towards particular brand personality
Mulyanegara, Riza Casidy; Tsarenko, Yelena; Anderson, … - In: The journal of brand management : an international journal 16 (2008/09) 4, pp. 234-247
Persistent link: https://www.econbiz.de/10003811720
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Predicting brand perferences : an examination of the predictive power of consumer personality and values in the Australian fashion market
Mulyanegara, Riza Casidy; Tsarenko, Yelena - In: Journal of fashion marketing and management 13 (2009) 3, pp. 358-371
Persistent link: https://www.econbiz.de/10003881562
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Environmental concern and environmental purchase intentions : the mediating role of learning strategy
Newton, Joshua D.; Tsarenko, Yelena; Ferraro, Carla; … - In: Journal of business research : JBR 68 (2015) 9, pp. 1974-1981
Persistent link: https://www.econbiz.de/10011384217
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Consumers' forgiveness after brand transgression : the effect of the firm's corporate social responsibility and response
Tsarenko, Yelena; Tojib, Dewi - In: Journal of marketing management : MM 31 (2015) 17/18, pp. 1851-1871
Persistent link: https://www.econbiz.de/10011406204
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The positive effects of customers’ power on their behavioral responses after service failure
Sembada, Agung; Tsarenko, Yelena; Tojib, Dewi - In: Journal of service research : JSR 19 (2016) 3, pp. 337-351
Persistent link: https://www.econbiz.de/10011665459
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A portrait of intimate apparel female shoppers : a segmentation study
Tsarenko, Yelena; Lo, Carolyn J. - In: Australasian marketing journal 25 (2017) 1, pp. 67-75
Persistent link: https://www.econbiz.de/10011782267