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How social media influencers impact consumer collectives : an embeddedness perspective
Mardon, Rebecca; Cocker, Hayley; Daunt, Kate L. - In: Journal of consumer research : JCR ; an … 50 (2023) 3, pp. 617-644
Persistent link: https://www.econbiz.de/10014391416
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When parasocial relationships turn sour : social media influencers, eroded and exploitative intimacies, and anti-fan communities
Mardon, Rebecca; Cocker, Hayley; Daunt, Kate L. - In: Journal of marketing management : JMM ; journal of the … 39 (2023) 11/12, pp. 1132-1162
Persistent link: https://www.econbiz.de/10014427129
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Dysfunctional customer behavior severity : an empirical examination
Daunt, Kate L.; Harris, Lloyd C. - In: Journal of retailing 85 (2009) 3, pp. 321-335
Persistent link: https://www.econbiz.de/10003892365
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Deviant customer behaviour : a study of techniques of neutralisation
Harris, Lloyd C.; Daunt, Kate L. - In: Journal of marketing management : MM 27 (2011) 7/8, pp. 834-853
Persistent link: https://www.econbiz.de/10009310362
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Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.; Daunt, Kate L. - In: The journal of services marketing 27 (2013) 4, pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
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Linking employee and customer misbehaviour : the moderating role of past misdemeanours
Daunt, Kate L.; Harris, Lloyd C. - In: Journal of marketing management : MM 30 (2014) 3/4, pp. 221-244
Persistent link: https://www.econbiz.de/10010345687
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Customers behaving badly : a state of the art review, research agenda and implications for practitioners
Fisk, Raymond P.; Grove, Stephen J.; Harris, Lloyd C.; … - In: The journal of services marketing 24 (2010) 6, pp. 417-429
Persistent link: https://www.econbiz.de/10008749371
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Customers acting badly : evidence from the hospitality industry
Daunt, Kate L.; Harris, Lloyd C. - In: Journal of business research : JBR 64 (2011) 10, pp. 1034-1042
Persistent link: https://www.econbiz.de/10009270603
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Unpacking the perceived opportunity to misbehave : the influence of spatio-temporal and social dimensions on consumer misbehavior
Daunt, Kate L.; Greer, Dominique A. - In: European journal of marketing : EJM 49 (2015) 9/10, pp. 1505-1526
Persistent link: https://www.econbiz.de/10011409443
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Consumer showrooming : value co-destruction
Daunt, Kate L.; Harris, Lloyd C. - In: Journal of retailing and consumer services 38 (2017), pp. 166-176
Persistent link: https://www.econbiz.de/10011743219