In this study, we investigate a hotel's sales channel choice when incorporating the impact of online reviews posted on the platform of the online travel agency (OTA) with which the hotel is cooperating. Online reviews can help to update potential consumers' uncertain valuation of a hotel and,...

Long queues in seasonal sales shopping are seemingly undesirable for shoppers and retailers. Yet, this paper proposes that shoppers' impatience can be a virtue for retailers. It shows that, when shoppers do queue, it is desirable under some conditions for retailers to strategically keep the...

Following the online retailing trend, many hotels cooperate with Online Travel Agents (OTAs) to sell rooms. However, the present literature has not paid adequate attention to understanding the impact of online reviews, which is an important characteristic in the presence of the OTA channel, on a...