The current study provides novel insights into the state-of-play of the m-payment market (i.e. WHO is doing WHAT and HOW) and identifies potential infringements of the EU consumer laws. The study focuses on five common types of m-payment services: SMS payments, Near Field Communications (NFC),...

This study explores consumer issues in five online peer to peer platform markets: (Re)sale of Goods; Sharing/renting of goods, Sharing/renting accommodation; Sharing/hiring rides; and Odd jobs. The study estimates that 191m citizens across the EU-28 spend EUR 27.9 billion per year on online P2P...

The Consumer Conditions Scoreboard, published every two years, is the main instrument for monitoring the consumer environment across Europe. It looks at three main dimensions: knowledge and trust; compliance and enforcement; complaints and dispute resolution. Together these form the composite...

The overall objective of this study is to assess the effectiveness, efficiency, coherence, relevance, and EU added value of the Consumer Rights Directive (Directive 2011/83/EU). The study establishes the degree to which the objectives of the Directive have been achieved, with respect to a high...

This evaluation study was conducted by Civic Consulting in cooperation with KU Leuven CCM in the framework of the Fitness Check of EU consumer and marketing law. It assesses the effectiveness, efficiency, coherence, relevance and EU added value of five EU consumer and marketing law directives -...

The current report evaluates consumer awareness, perception and experience with five consumer rights directives: the Consumer Rights Directive (CRD), the Unfair Contract Terms Directive (UCTD), the Unfair Commercial Practices Directive (UCPD), the Consumer Sales Directive (CSD) and the Price...

Consumer scoreboards are a key instrument for monitoring consumer outcomes in the single market, providing input to a wide range of EU and national policies. They are unique in comparing trends across all EU Member States (as well as Iceland and Norway) and over time. There are two types of...

As you start a new life here in the EU, you'll probably need to buy items for you and your family. You might also want to travel to visit friends and family. And let's not forget the many contracts and all the fine print you will need to read and sign for everything from car insurance to utility...