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Hospitality employees promotional attitude : findings from graduates of a twelve-month management training program
Chang, Wen; Busser, James A. - In: International journal of hospitality management 60 (2017), pp. 48-57
Persistent link: https://www.econbiz.de/10011640284
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Customer acceptance of four types of hospitality value propositions
Shulga, Lenna V.; Busser, James A. - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241949
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Hospitality employee and customer role in value co-creation : personal, organizational and collaborative outcomes
Shulga, Lenna V.; Busser, James A. - In: International journal of hospitality management 91 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012389079
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The effect of hospitality conference messaging on employee job responses
Busser, James A.; Shulga, Lenna V.; Kang, Hee Jung; … - In: International journal of hospitality management 78 (2019), pp. 284-292
Persistent link: https://www.econbiz.de/10012012761
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Relational energy and co-creation : effects on hospitality stakeholders' wellbeing
Shulga, Lenna V.; Busser, James A.; Chang, Wen - In: Journal of hospitality marketing & management 31 (2022) 8, pp. 1026-1047
Persistent link: https://www.econbiz.de/10013459489
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Hospitality front-line employees : a meta-analysis of emotion management at work
Shulga, Lenna V.; Busser, James A.; Molintas, Denise H. R. - In: The Cornell hospitality quarterly 66 (2025) 2, pp. 172-195
Persistent link: https://www.econbiz.de/10015371665