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The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien - In: Journal of service management 26 (2015) 2, pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
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Communication in service ecosystems through value propositions : dilemmas and future research avenues
Verleye, Katrien; Reber, Bryan - In: Journal of service management 33 (2022) 4/5, pp. 578-588
Persistent link: https://www.econbiz.de/10013325714
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Customer engagement in technology-bases and high-contact intefaces
Verleye, Katrien; De Keyser, Arne - In: Customer engagement : contemporary issues and challenges, (pp. 137-151). 2016
Persistent link: https://www.econbiz.de/10011430743
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What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
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Three decades of customer value research : paradigmatic roots and future research avenues
Zeithaml, Valarie A.; Verleye, Katrien; Hatak, Isabella; … - In: Journal of service research 23 (2020) 4, pp. 409-432
Persistent link: https://www.econbiz.de/10012391603
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The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Henkens, Bieke; Verleye, Katrien; Larivière, Bart - In: International journal of research in marketing : IJRM ; … 38 (2021) 2, pp. 425-447
Persistent link: https://www.econbiz.de/10012591054
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Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Verleye, Katrien; Holvoet, Sofie - In: Journal of service theory and practice 34 (2024) 2, pp. 319-340
Persistent link: https://www.econbiz.de/10014526078
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Co-creation with customers : an evolving innovation research field
Gemser, Gerda; Perks, Helen - In: The journal of product innovation management : an … 32 (2015) 5, pp. 660-665
Persistent link: https://www.econbiz.de/10011458698
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Effectuation logic and early innovation success : the moderating effect of customer co-creation
Ko, Guihan; Roberts, Deborah. L.; Perks, Helen; Candi, … - In: British journal of management 33 (2022) 4, pp. 1757-1773
Persistent link: https://www.econbiz.de/10013463542
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Analyzing customer experience feedback using text mining : a linguistics-based approach
Ordenes, Francisco Villarroel; Theodoulidis, Babis; … - In: Journal of service research : JSR 17 (2014) 3, pp. 278-295
Persistent link: https://www.econbiz.de/10010393230