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~subject:"Retail trade"
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Kundenservice
Retail trade
Beziehungsmarketing
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Relationship marketing
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Bijmolt, Tammo H. A.
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Chen, Jing
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Gustafsson, Anders
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Hinterhuber, Hans H.
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Bang, Nguyen
7
Barnes, Donald C.
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Beatty, Sharon E.
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Helmke, Stefan
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Sheth, Jagdish N.
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Journal of retailing and consumer services
202
Journal of business research : JBR
71
The journal of services marketing
53
Journal of retailing
50
The international review of retail, distribution and consumer research
37
International journal of retail & distribution management
33
International journal of hospitality management
30
International journal of retail and distribution management
30
The service industries journal
21
Journal of service research : JSR
17
Journal of the Academy of Marketing Science
17
SpringerLink / Bücher
17
Services marketing quarterly
15
Journal of service research
14
Journal of strategic marketing
14
Journal of marketing
13
Marketing intelligence & planning
13
Service business
13
Cogent business & management
12
Psychology & marketing
12
European journal of marketing : EJM
11
International journal of production economics
11
Journal of service management
11
Journal of service theory and practice
11
Management science : journal of the Institute for Operations Research and the Management Sciences
11
Managing service quality : MSQ ; an international journal
11
International journal of contemporary hospitality management
10
International journal of electronic marketing and retailing : IJEMR
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Journal of service theory and practice : JSTP
10
Gabler Edition Wissenschaft
9
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of business and economics
9
Technological forecasting & social change : an international journal
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of business information systems : IJBIS
8
International journal of electronic commerce : IJEC
8
International journal of services and operations management
8
Journal of business economics and management
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ECONIS (ZBW)
2,357
USB Cologne (EcoSocSci)
1
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Kundenorientierung
und Bürgeraktivierung : der Bürger als "Prosument"
Vogel, Hans-Josef
- In:
Kurswechsel Richtung Kunde : die Praxis der …
,
(pp. 278-307)
.
1996
Persistent link: https://www.econbiz.de/10001293030
Saved in:
2
Bürgerservices : Grundlagen - Ausprägungen - Gestaltung - Potenziale
Schwabe, Gerhard
(
ed.
)
-
2011
Persistent link: https://www.econbiz.de/10010355599
Saved in:
3
Stets zu Diensten! : Märkte im Umbruch - Dienstleistungen im Durchbruch
Schmitz-Harbauer, Tobias
(
ed.
); …
-
1999
Persistent link: https://www.econbiz.de/10001354908
Saved in:
4
Neue und alte Regelsteuerung in der deutschen Arbeitsverwaltung
Schütz, Holger
- In:
Arbeitsmarktpolitik in der sozialen Marktwirtschaft : …
,
(pp. 163-177)
.
2009
Persistent link: https://www.econbiz.de/10003882461
Saved in:
5
Customer service : a progress report
Hopkins, David S.
-
1970
Persistent link: https://www.econbiz.de/10000539669
Saved in:
6
Verbraucher- und umweltorientiertes Marketing : Spurensuche einer dialogischen Marketingethik
Hansen, Ursula
(
ed.
)
-
1995
Persistent link: https://www.econbiz.de/10000548007
Saved in:
7
Nachkaufmarketing : Kundenzufriedenheit und Kundenbindung auf Konsumgütermärkten
Jeschke, Kurt
-
1995
Persistent link: https://www.econbiz.de/10000508442
Saved in:
8
Competition and customer relationship in the retail credit markets
Bisoni, Cesare
;
Landi, Andrea
-
1994
Persistent link: https://www.econbiz.de/10000146463
Saved in:
9
Customer services
Buckner, Leroy M.
;
Dorr, Eugene L.
-
1978
-
2. ed
Persistent link: https://www.econbiz.de/10000053455
Saved in:
10
Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques
;
Jurgens-Panak, Michele
-
1992
Persistent link: https://www.econbiz.de/10000346024
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