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~subject:"Kundenzufriedenheit"
~type_genre:"Reprint"
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Virtuelle Stimuli für Kundente...
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Kundenzufriedenheit
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Strategic information systems ; Vol. 3
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The results-driven manager series
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ECONIS (ZBW)
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Connecting with your customers
2006
Persistent link: https://www.econbiz.de/10003292010
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2
Industrial source loyalty
Wind, Yoram
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2008
Persistent link: https://www.econbiz.de/10003727052
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3
The strategic role of the salesforce in developing customer satisfaction across the relationship lifecycle
Jap, Sandy D.
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2009
Persistent link: https://www.econbiz.de/10003836363
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4
Investigating the impact of customer relationship management practices of e-commerce on online customer's web site satisfaction : a model-building approach
Lee, Su-fang
;
Jih, Wen-jang Kenny
;
Fang, Shyh-Rong
-
2010
Persistent link: https://www.econbiz.de/10003911045
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Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
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