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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dienstleistung
5,338
Services
4,326
Dienstleistungssektor
1,478
Service industry
1,355
services
1,355
Deutschland
1,106
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829
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788
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784
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639
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449
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434
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394
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USA
323
United States
307
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284
Customer satisfaction
267
Welt
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German
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De Jager, Johan W.
3
Gouthier, Matthias
3
Gustafsson, Anders
3
McColl-Kennedy, Janet R.
3
Rayburn, Steven W.
3
Sharma, Piyush
3
Stauss, Bernd
3
Aksoy, Lerzan
2
Alkire, Linda
2
Anderson, Sidney
2
Barnes, Donald C.
2
Benoit, Sabine
2
Böhmann, Tilo
2
Choi, Laee
2
Edvardsson, Bo
2
Falk, Tomas
2
Femić-Radosavović, Bojana
2
Gabbott, Mark
2
Gleitsmann, Sinje
2
Gouthier, Matthias H. J.
2
Gusenbauer, Birgit
2
Guttzeit, Mandy
2
Hadwich, Karsten
2
Hahn, Kathrin
2
Jovović, Milorad
2
Korai, Bernard
2
Kuppelwieser, Volker
2
Langmann, Kristin
2
Marzocchi, Gian Luca
2
Mende, Martin
2
Orsingher, Chiara
2
Ostrom, Amy L.
2
Roschk, Holger
2
Sivakumar, K.
2
Straus, Lennart
2
Vredenburg, Jessica
2
Walter, Benjamin von
2
Warg, Markus
2
Watanabe, Kentaro
2
Weiß, Peter
2
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Center for Service Excellence
1
Deutschland / Bundeswehr / Universität Hamburg
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
ICServ <5., 2017, Wien>
1
Springer Fachmedien Wiesbaden
1
Technische Universität Hamburg
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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The journal of services marketing
16
Services marketing quarterly
12
The service industries journal
12
Journal of service management
10
Journal of service research : JSR
10
Journal of retailing and consumer services
6
International journal of hospitality management
5
Journal of business research : JBR
5
Journal of service research
5
Journal of marketing
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
SpringerLink / Bücher
4
Gabler Edition Wissenschaft
3
International journal of contemporary hospitality management
3
International journal of innovation management
3
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of service theory and practice
3
Service business
3
Fokus Dienstleistungsmarketing
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Ilmenauer Schriften zur Betriebswirtschaftslehre
2
International journal of business innovation and research : IJBIR
2
International journal of business policy and economics
2
International journal of quality and service sciences
2
International journal of services and operations management : IJSOM
2
Journal of Islamic marketing
2
Journal of central banking theory and practice
2
Journal of marketing theory and practice
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Marketing intelligence & planning
2
Psychology & marketing
2
Service business : an international journal
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Academy of Management journal : AMJ
1
Acta oeconomica : periodical of the Hungarian Academy of Sciences
1
African journal of business and economic research : AJBER
1
Australasian marketing journal
1
Berichte aus Energie- und Umweltforschung
1
Bremer Schriften zur integrierten Produkt- und Prozessentwicklung
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ECONIS (ZBW)
263
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1
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
2
Motivating customers to adhere to expert advice in professional
services
: a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
3
Die Beurteilung von Dienstleistungen : Grundlage für ein erfolgreiches Marketing am Beispiel Freier Berufe
Göbl, Martin
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001754354
Saved in:
4
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
5
Analyzing the influence of firm-wide integrated marketing communication on market performance in the hospitality industry
Porcu, Lucia
;
Barrio-García, Salvador del
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 13-24
Persistent link: https://www.econbiz.de/10012058600
Saved in:
6
The customer journey : a proposal of indicators to evaluate integration and customer orientation
Palazón, Mariola
;
López, Manuela
;
Sicilia, María
; …
- In:
Journal of marketing communications
28
(
2022
)
5
,
pp. 528-559
Persistent link: https://www.econbiz.de/10013371046
Saved in:
7
Linking resource-based strategies to customer-focused performance for professional
services
: a structural equation modelling approach
Wu, Ming-Lu
- In:
International journal of management, knowledge and …
2
(
2013
)
2
,
pp. 165-184
Persistent link: https://www.econbiz.de/10010342059
Saved in:
8
Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional
services
Patterson, Paul G.
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 485-489
Persistent link: https://www.econbiz.de/10011615520
Saved in:
9
Customer satisfaction in IT Professional
Services
research
Motogna, Mircea
- In:
Development, Growth and Finance of Organizations from …
,
(pp. 75-99)
.
2017
Persistent link: https://www.econbiz.de/10012221087
Saved in:
10
Brand equity, satisfaction, and switching costs : an examination of effects in the business-to-business setting
Biedenbach, Galina
;
Bengtsson, Maria
;
Marell, Agneta
- In:
Marketing intelligence & planning
33
(
2015
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10011326052
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