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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Holiday behaviour
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Lehto, Xinran Y.
10
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Fu, Xiaoxiao
2
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1
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Behnke, Carl A.
1
Brey, Eric T.
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Cai, Liping A.
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International journal of hospitality management
2
Journal of hospitality marketing & management
2
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Tourism review : the official journal of the AIEST
2
International journal of contemporary hospitality management
1
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ECONIS (ZBW)
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1
Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini
;
Park, Oun-Joung
;
Ryu, Jong-Hyun
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
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2
Destination restaurants, place attachment, and future destination patronization
Mohamed, Mohamed E.
;
Kim, Dong Chun
;
Lehto, Xinran Y.
; …
- In:
Journal of vacation marketing
28
(
2022
)
1
,
pp. 20-37
Persistent link: https://www.econbiz.de/10012872441
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3
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
4
Effect of experience on cognition, affect and satisfaction : the case of Japanese visitors to Macau
Chen, Yi
;
Lehto, Xinran Y.
;
Choi, Soojin
- In:
Journal of hospitality marketing & management
18
(
2009
)
2/3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003842923
Saved in:
5
Investigating resort loyalty : impacts of the family life cycle
Choi, Hye Yoon
;
Lehto, Xinran Y.
;
Brey, Eric T.
- In:
Journal of hospitality marketing & management
20
(
2011
)
1/2
,
pp. 121-141
Persistent link: https://www.econbiz.de/10008934219
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6
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
7
The voice of touristis with mobility disabilities : insights from online customer complaint websites
Kim, Song Ee
;
Lehto, Xinran Y.
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 451-476
Persistent link: https://www.econbiz.de/10009545478
Saved in:
8
One experience and multiple reviews : the case of upscale US hotels
Torres, Edwin N.
;
Adler, Howard
;
Lehto, Xinran Y.
; …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
3
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
Saved in:
9
Marketing to the culinary tourist
Silkes, Carol A.
;
Cai, Liping A.
;
Lehto, Xinran Y.
- In:
Journal of travel and tourism marketing
30
(
2013
)
3/4
,
pp. 335-349
Persistent link: https://www.econbiz.de/10009775411
Saved in:
10
Destination aesthetics and aesthetic distance in tourism experience
Kirillova, Ksenia
;
Lehto, Xinran Y.
- In:
Journal of travel and tourism marketing
32
(
2015
)
7/8
,
pp. 1051-1068
Persistent link: https://www.econbiz.de/10011409865
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