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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Relationship marketing
31,383
Beziehungsmarketing
30,722
Service quality
24,130
Dienstleistungsqualität
23,382
Consumer behaviour
17,315
Konsumentenverhalten
17,098
Customer satisfaction
17,026
Theorie
5,209
Glücksspiel
5,182
Gambling
5,160
Theory
5,155
Deutschland
3,643
Germany
3,506
Qualitätsmanagement
3,375
Brand management
3,351
Markenführung
3,338
Quality management
3,306
Lieferantenmanagement
3,130
Supplier relationship management
3,128
Social Web
3,103
Social web
3,102
Online-Handel
2,955
Online retailing
2,947
Wirtschaftsprüfung
2,879
Financial audit
2,873
Electronic Commerce
2,740
E-commerce
2,673
USA
2,627
Marketingmanagement
2,583
Brand image
2,582
Marketing management
2,570
Markenimage
2,568
Krankenhaus
2,565
United States
2,562
Hospital
2,541
Kundenintegration
2,404
Customer integration
2,400
Vertrauen
2,253
Confidence
2,243
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Undetermined
6,578
Free
2,796
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441
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12,859
Book / Working Paper
2,563
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8
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Article in journal
11,913
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843
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321
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293
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243
Arbeitspapier
225
Thesis
196
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116
Fallstudie
116
Conference paper
114
Konferenzbeitrag
114
Collection of articles of several authors
88
Sammelwerk
88
Aufsatzsammlung
57
Ratgeber
26
Konferenzschrift
24
Guidebook
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19
Sammlung
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9
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6
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5
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English
14,509
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910
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6
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Han, Heesup
76
Homburg, Christian
42
Mattila, Anna S.
41
Svensson, Göran
38
Mittal, Vikas
37
Usman, Osly
31
Ringle, Christian M.
30
Aksoy, Lerzan
28
Wong, IpKin Anthony
28
Gil Saura, Irene
27
Keiningham, Timothy
26
Prayag, Girish
25
Prybutok, Victor R.
25
Hyun, Sunghyup Sean
24
Law, Rob
24
Shahin, Arash
24
Söderlund, Magnus
24
Gustafsson, Anders
23
Bilgihan, Anil
21
Jang, Soocheong (Shawn)
21
Klaus, Philipp
21
McColl-Kennedy, Janet R.
21
Prentice, Catherine
21
Balaji, M. S.
20
Evanschitzky, Heiner
19
Huber, Frank
19
Loureiro, Sandra Maria Correia
19
Roschk, Holger
19
Gelbrich, Katja
18
Lee, Choong-Ki
18
Park, Jungkun
18
Roberts-Lombard, Mornay
18
Ryu, Kisang
18
Sharma, Piyush
18
Wieseke, Jan
18
Bruhn, Manfred
17
Ahn, Jiseon
16
Assaker, Guy
16
Bang, Nguyen
16
Barnes, Donald C.
16
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Springer Fachmedien Wiesbaden
18
National Bureau of Economic Research
8
Books on Demand GmbH <Norderstedt>
7
Verlag Dr. Kovač
6
IGI Global
5
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rheinisch-Westfälische Technische Hochschule Aachen
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
Eric Cuvillier <Firma>
2
Ernst-Moritz-Arndt-Universität Greifswald
2
European Commission / Directorate-General for Employment, Social Affairs and Inclusion
2
Freie Universität Berlin
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
ICF International
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Confederation of Britisch Industry
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
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Published in...
All
Journal of retailing and consumer services
492
International journal of hospitality management
390
Journal of business research : JBR
339
The journal of services marketing
212
Tourism management : research, policies, practice
200
The service industries journal
184
Journal of travel and tourism marketing
181
International journal of contemporary hospitality management
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of hospitality marketing & management
157
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
Asia Pacific journal of marketing and logistics
107
Cogent business & management
106
Services marketing quarterly
106
Journal of service research : JSR
102
Psychology & marketing
99
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
98
Service business
96
Journal of air transport management
92
The TQM journal : the international review of organizational improvement
92
Tourism management perspectives : TMP
88
Journal of service management
86
International journal of productivity and quality management : IJPQM
83
Industrial marketing management : the international journal for industrial and high-tech firms
75
Journal of the Academy of Marketing Science
74
Journal of hospitality and tourism insights
73
Total quality management & business excellence
72
International journal of quality and service sciences
68
International journal of quality & reliability management
67
International journal of services and operations management
65
Journal of Islamic marketing
65
Journal of strategic marketing
65
The international journal of bank marketing : IJBM
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
64
Journal of Asian finance, economics and business : JAFEB
63
Journal of retailing
62
European journal of marketing : EJM
61
International journal of services, economics and management
58
Journal of marketing
56
Managing service quality : MSQ ; an international journal
55
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Source
All
ECONIS (ZBW)
15,366
EconStor
29
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
8
BASE
5
Other ZBW resources
1
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1
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
2
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
3
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
4
Determining the attributes of casino customer satisfaction : applying impact-range performance and asymmetry analyses
Back, Ki-Joon
;
Lee, Choong-Ki
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 747-760
Persistent link: https://www.econbiz.de/10011387027
Saved in:
5
The mediating role of relational benefit between service quality and customer loyalty in airline industry
Chen, Po-tsang
;
Hu, Hsin-hui
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1084-1095
Persistent link: https://www.econbiz.de/10009793751
Saved in:
6
A study of brand prestige in the casino industry : the moderating role of customer involvement
Han, Heesup
;
Lee, JungHoon
;
Hwang, Jinsoo
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
1
,
pp. 96-106
Persistent link: https://www.econbiz.de/10011846778
Saved in:
7
Build trust, they will come : the case of casino high rollers!
Ji, Chunli
;
Prentice, Catherine
;
Sthapit, Erose
;
Lei, Inman
- In:
International journal of contemporary hospitality management
36
(
2024
)
10
,
pp. 3361-3377
Persistent link: https://www.econbiz.de/10015138029
Saved in:
8
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
9
Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony
- In:
International journal of hospitality management
32
(
2013
),
pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
Saved in:
10
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
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