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~subject:"Kundenzufriedenheit"
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Subject
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Kundenzufriedenheit
Privatkundengeschäft
2,366
Personal banking
2,069
Bank
642
Deutschland
512
Relationship marketing
474
Beziehungsmarketing
473
Germany
470
Consumer behaviour
332
Konsumentenverhalten
331
Service quality
239
Dienstleistungsqualität
237
Theorie
233
Theory
232
Customer satisfaction
228
Finanzdienstleistung
212
Electronic Banking
208
retail banking
196
Financial services
195
Bankmarketing
192
Bank marketing
191
Electronic banking
187
Bankgeschäft
172
Banking services
170
Anlageberatung
150
Private Banking
141
Financial advisors
132
EU-Staaten
123
Kreditgeschäft
123
Bank lending
119
Retail banking
118
Schweiz
118
EU countries
117
India
112
Wettbewerb
108
Competition
106
Großbritannien
105
Indien
105
United Kingdom
105
Einzelhandel
103
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Online availability
All
Undetermined
75
Free
40
CC license
8
Type of publication
All
Article
184
Book / Working Paper
43
Type of publication (narrower categories)
All
Article in journal
173
Aufsatz in Zeitschrift
173
Aufsatz im Buch
10
Book section
10
Hochschulschrift
8
Thesis
6
Arbeitspapier
2
Conference paper
2
Graue Literatur
2
Konferenzbeitrag
2
Non-commercial literature
2
Working Paper
2
Aufsatzsammlung
1
Collection of articles of several authors
1
Collection of articles written by one author
1
Interview
1
Lehrbuch
1
Sammelwerk
1
Sammlung
1
Textbook
1
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Language
All
English
210
German
17
Author
All
Jham, Vimi
4
Rudolf, Markus
4
Seiler, Volker
4
Buell, Ryan W.
3
Campbell, Dennis W.
3
Frei, Frances X.
3
Frommeyer, Astrid
3
Gera, Rajat
3
Jaiswal, Deepak
3
Kant, Rishi
3
AbdelShahid, Mina
2
Al-Hawari, Mohd Ahmad
2
AlNajem, Mohamad N.
2
Allenby, Greg M.
2
Ananda S
2
Biswas, Abhijeet
2
Blache, Raimund
2
Bubmann, Christoph
2
Devesh, Sonal
2
Ebert, Tara
2
Gan, Christopher
2
Gil, Ricard
2
Hanh T.H. Truong
2
Hansen, Håvard
2
Jalbert, Mercedes
2
Jalbert, Terrance
2
Kaura, Vinita
2
Kim, Myongjin
2
Koo, Inhyouk
2
Ladeira, Wagner Junior
2
Lopez, Jose
2
Mandal, Pratap Chandra
2
Mayer, Nadine
2
Mensah, Samuel N-A
2
Meshriki, Hakim
2
Mishra, Anubhav Anand
2
Moongela, Hilma
2
Narteh, Bedman
2
Pareek, Vandana
2
Pisnik Korda, Aleksandra
2
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Institution
All
Books on Demand GmbH <Norderstedt>
1
Springer Fachmedien Wiesbaden
1
Published in...
All
The international journal of bank marketing : IJBM
14
International journal of bank marketing
7
Journal of financial services marketing : JFSM
7
Journal of retailing and consumer services
7
International journal of financial services management : IJFSM
4
International journal of services and operations management
4
Cogent business & management
3
International journal of electronic customer relationship management : IJECRM
3
SpringerLink / Bücher
3
The service industries journal
3
Banks and bank systems : international research journal
2
Basler Schriften zum Marketing
2
Business and Economic Research : BER
2
Economic research
2
Global business review
2
International journal of business excellence : IJBEX
2
International journal of management practice : IJMP
2
International journal of process management and benchmarking : IJPMB
2
International journal of quality and service sciences
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Journal for global business advancement : JGBA
2
Journal of contemporary management : JMC
2
Journal of financial services marketing
2
Journal of global marketing
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Management research review
2
Nachhaltigkeit und Finanzen
2
Quality management journal : QMJ
2
The journal of retail marketing management research : JRMMR
2
The journal of services marketing
2
Thunderbird international business review
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Achieving excellence in retail banking
1
African journal of economic and management studies
1
African journal of economic and management studies : AJEMS
1
Amfiteatru economic : an economic and business research periodical
1
Analele Universitătii Dunărea de Jos Galaţi
1
Athens journal of business & economics : AJBE
1
Australasian marketing journal
1
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Source
All
ECONIS (ZBW)
227
Showing
1
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10
of
227
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date (oldest first)
1
Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking
Bendriouch, Fatima Zahra
;
Dassouli, Sara
;
Satt, Harit
; …
- In:
International journal of logistics economics and …
10
(
2023
)
3
,
pp. 209-236
Persistent link: https://www.econbiz.de/10015067029
Saved in:
2
Kundenzufriedenheit im Private Banking : eine empirische Analyse
Seiler, Volker
-
2011
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009490399
Saved in:
3
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
4
Evaluating retail banking service quality and convenience with MCDA techniques : a case study at the bank branch level
Ferreira, Fernando Alberto Freitas
;
Santos, Sérgio P.
; …
- In:
Journal of business economics and management
15
(
2014
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10010256864
Saved in:
5
The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
-
2015
Persistent link: https://www.econbiz.de/10010478556
Saved in:
6
Impact of ethical sales behavior, quality and image on customer satisfaction and loyalty : evidence from retail banking in Egypt
Tolba, Ahmed
;
Seoudi, Iman
;
Meshriki, Hakim
; …
- In:
International journal of management and marketing …
8
(
2015
)
2
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011384521
Saved in:
7
Post-service recovery customer satisfaction in Indian retail banking : a qualitative perspective
Mandal, Pratap Chandra
- In:
International journal of financial services management …
8
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011407241
Saved in:
8
Factors leading to customer satisfaction : an empirical study of retail banking in Oman
Ananda, S.
;
Devesh, Sonal
- In:
International journal of economics and business research
16
(
2018
)
4
,
pp. 502-516
Persistent link: https://www.econbiz.de/10011990742
Saved in:
9
Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi
;
Parahoo, Sanjai K.
- In:
International journal of financial services management …
9
(
2018
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
Saved in:
10
Postservice recovery customer satisfaction in Indian retail banking : scale development and validation
Mandal, Pratap Chandra
;
Bhattacharya, Sujoy
- In:
Journal of Asia Pacific business
17
(
2016
)
4
,
pp. 272-292
Persistent link: https://www.econbiz.de/10011629705
Saved in:
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