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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Quality
2,526
quality
1,979
Produktqualität
595
Product quality
591
Quality management
518
Service quality
499
Dienstleistungsqualität
489
Qualitätsmanagement
482
service delivery
319
Qualität
312
Theorie
302
Theory
284
Consumer behaviour
249
Konsumentenverhalten
228
Service delivery
223
Customer satisfaction
217
Health care
187
QUALITY
169
Krankenhaus
147
Hospital
145
Gesundheitsversorgung
138
TQM
133
Gesundheitswesen
124
Health care system
124
Innovation
120
Competition
117
India
115
Productivity
112
Public services
112
Öffentliche Dienstleistung
111
Supply chain
106
Lieferkette
103
Relationship marketing
98
КАЧЕСТВО
91
Beziehungsmarketing
88
USA
85
Wettbewerb
85
Performance measurement
80
competition
79
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88
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16
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4
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Article
143
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1
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Article in journal
140
Aufsatz in Zeitschrift
140
Aufsatz im Buch
3
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3
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2
Konferenzbeitrag
2
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English
144
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Lee, Choong-Ki
3
Baber, Hasnan
2
Butnaru, Gina-Ionela
2
Cabello-Manrique, David
2
Gudergan, Siegfried
2
Ha Thu Nguyen
2
Han, Heesup
2
Heyes, Anthony
2
Kapur, Sandeep
2
Marimon, Frederic
2
Mishra, Anubhav A.
2
Nunkoo, Robin
2
Nuviala, Alberto
2
Nuviala, Román
2
Ringle, Christian M.
2
Shahin, Arash
2
Song, Hak-jun
2
Teeroovengadum, Viraiyan
2
Verma, Megha
2
Virmani, Naveen
2
Abass, Hassanat
1
Abbasi, Amir Zaib
1
Abdaljawad, Rabah
1
AbdelShahid, Mina
1
Adel, Riham
1
Adewoye, Oyerinde J.
1
Agarwal, Anurag K.
1
Ahrholdt, Dennis C.
1
Akasheh, Sajad
1
Akter, Salma
1
Akter, Shahriar
1
Al-Emran, Md
1
Alavi, Sascha
1
Alawamleh, Mohammad
1
Aldammagh, Ziad
1
Almeida, Paulo
1
Alonso-Almeida, M. Mar
1
Ambika, Anupama
1
Amelia, Amelia
1
Amolo, John
1
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International journal of productivity and quality management : IJPQM
6
The journal of services marketing
5
Journal of travel and tourism marketing
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Nepalese journal of finance : a publication of Uniglobe College
3
Problems and perspectives in management : PPM ; international research journal
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Benchmarking : an international journal ; BIJ
2
Economic research
2
EuroMed journal of business
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
International journal of quality and service sciences
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of business-to-business marketing
2
Journal of retailing and consumer services
2
Total quality management & business excellence
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism management : research, policies, practice
2
Acta Universitatis Danubius / Oeconomica
1
Acta oeconomica : periodical of the Hungarian Academy of Sciences
1
African journal of business and economic research : AJBER
1
Birkbeck working papers in economics and finance : BWPEF
1
Business and Economic Research : BER
1
Business process management journal
1
Corporate reputation review : an international journal
1
Decision sciences
1
Economic and environmental studies : a journal for sustainable development ; E&ES
1
Enlightening tourism : ET ; a pathmaking journal
1
EuroEconomica
1
EuroMed journal of management : EMJM
1
European journal of marketing
1
European research studies
1
Financial internet quarterly
1
Global business review
1
Handbook of service experience
1
Health care management review : the journal for health care management research
1
Health economics
1
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ECONIS (ZBW)
144
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1
Smart supply chain management issues and challenges
Thangaiah, Stephan I. S.
;
Vasumathi, A.
;
Mamilla, Rajesh
; …
- In:
International journal of services and operations …
43
(
2022
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10013552817
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2
Only if it is convenient : understanding how convenience influences self-service technology evaluation
Collier, Joel E.
;
Kimes, Sheryl E.
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10009751114
Saved in:
3
Impact of e-commerce in Nepalese society : a case of Kathmandu Valley
Bajracharya, Bipisha
- In:
Nepalese journal of finance : a publication of Uniglobe …
7
(
2020
)
3
,
pp. 10-20
Persistent link: https://www.econbiz.de/10014494242
Saved in:
4
Attitudes of customer towards the use of ATM services : a case of Nepalese commercial banks
Shah, Ishu
- In:
Nepalese journal of finance : a publication of Uniglobe …
7
(
2020
)
3
,
pp. 45-55
Persistent link: https://www.econbiz.de/10014494245
Saved in:
5
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
6
Developing sustainable competitive elements through
quality
GAP for positive word of mouth
Jasola, Madhu
;
Ghosh, Omkar
- In:
Technology, management and business : evolving perspectives
,
(pp. 61-70)
.
2023
Persistent link: https://www.econbiz.de/10014340105
Saved in:
7
Service innovation and delivery as antecedents of satisfaction and loyalty : a study of Indian retail banking
Bhat, Ishfaq Hussain
- In:
International journal of business and globalisation : IJBG
35
(
2023
)
1/2
,
pp. 107-118
Persistent link: https://www.econbiz.de/10014388735
Saved in:
8
Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.
;
Ramadan, Zahy
;
Kanso, Jana
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
Saved in:
9
ISS-QUAL : a measure of service
quality
for the information systems function
Miller, Robert E.
;
Hardgrave, Bill C.
;
Jones, Thomas W.
- In:
Information systems management
30
(
2013
)
3
,
pp. 250-262
Persistent link: https://www.econbiz.de/10010237831
Saved in:
10
Measuring patient-perceived hospital service
quality
: validity and managerial usefulness of HCAHPS scales
Westbrook, Kevin W.
;
Babakus, Emin
;
Grant, Cori Cohen
- In:
Health marketing quarterly
31
(
2014
)
2
,
pp. 97-114
Persistent link: https://www.econbiz.de/10010398962
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