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Using work design to motivate customer-oriented behaviors
Rayburn, Steven W.; Gilliam, David A. - In: The service industries journal 36 (2016) 7/8, pp. 339-355
Persistent link: https://www.econbiz.de/10011564148
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Improving service employee work affect : the transformative potential of work design
Rayburn, Steven W. - In: The journal of services marketing 28 (2014) 1, pp. 71-81
Persistent link: https://www.econbiz.de/10010344163
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Continuous techno-training and business-to-business salesperson success : how boosting techno-efficacy enhances sales effort and performance
Rayburn, Steven W.; Badrinarayanan, Vishag; Anderson, … - In: Journal of business research : JBR 133 (2021), pp. 66-78
Persistent link: https://www.econbiz.de/10012590168
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Leadership propensity and sales performance among sales personnel and managers in a speciality retail store setting
Flaherty, Karen E.; Mowen, John C.; Brown, Tom; … - In: The journal of personal selling & sales management : JPSSM 29 (2009) 1, pp. 43-59
Persistent link: https://www.econbiz.de/10003946033
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Salesperson brand attachment : a job demands-resources theory perspective
Allison, Lee; Flaherty, Karen E.; Jung, Jin Ho; … - In: The journal of personal selling & sales management : JPSSM 36 (2016) 1, pp. 3-18
Persistent link: https://www.econbiz.de/10011486143