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Gratitude in relationship marketing : theoretical development and directions for future research

Raggio, Randle D.; Walz, Anna M.; Godbole, Mousumi Bose; … - In: European journal of marketing : EJM 48 (2014) 1/2, pp. 2-24

Persistent link: https://www.econbiz.de/10010344388

Gratitude in buyer-seller relationships : a dyadic investigation

Mangus, Stephanie M.; Bock, Dora E.; Jones, Eli; Folse, … - In: The journal of personal selling & sales management : JPSSM 37 (2017) 3, pp. 250-267

Persistent link: https://www.econbiz.de/10011753793

Examining the effects of mutual information sharing and relationship empathy : a social penetration theory perspective

Mangus, Stephanie M.; Bock, Dora E.; Jones, Eli; Folse, … - In: Journal of business research : JBR 109 (2020), pp. 375-384

Persistent link: https://www.econbiz.de/10012238083

The interplay between business and personal trust on relationship performance in conditions of market turbulence

Mangus, Stephanie M.; Jones, Eli; Folse, Judith Anne … - In: Journal of the Academy of Marketing Science 48 (2020) 6, pp. 1138-1155

Persistent link: https://www.econbiz.de/10012386878

We are not on the same page : the effects of salesperson trust overestimation on customer satisfaction and relationship performance

Mangus, Stephanie M.; Jones, Eli; Folse, Judith Anne … - In: Industrial marketing management : the international … 109 (2023), pp. 58-70

Persistent link: https://www.econbiz.de/10014282226

Communicating with B2B buyers after "Dropping the Ball" : uUsing digital and non-digital communication formats to recover from salesperson transgressions

Mangus, Stephanie M.; Shi, Huanhuan; Folse, Judith Anne … - In: International journal of research in marketing : IJRM ; … 41 (2024) 2, pp. 194-219

Persistent link: https://www.econbiz.de/10015057433

The comparative effects of gratitude and indebtedness in B2B relationships

Mangus, Stephanie M.; Bock, Dora E.; Folse, Judith Anne … - In: Industrial marketing management : the international … 103 (2022), pp. 73-82

Persistent link: https://www.econbiz.de/10013255668

The relationships among manager-, employee-, and customer-company identification: implications for retail store financial performance

Lichtenstein, Donald R.; Netemeyer, Richard G.; Maxham, … - In: Journal of retailing 86 (2010) 1, pp. 85-93

Persistent link: https://www.econbiz.de/10003969350

Leveraging Trust in Buyer-Seller Relationships to Battle Market Turbulence

Mangus, Stephanie - 2018

The differences between business trust and personal trust are often overlooked as the underlying mechanisms of social capital, which firms and their customers can draw upon to navigate a turbulent marketplace. Specifically, the authors find business and personal trust have distinct positive...

Persistent link: https://www.econbiz.de/10012907844