Kallio, Jukka; Saarinen, Timo; Tinnilä, Markku; … - In: The International Journal of Logistics Management 11 (2000) 1, pp. 75-88
The focus on reengineering in the early 1990s, and the more recent emphasis on process management and change management have increased both practitioners and researchers interest in the issues of measuring processes. The contradictory results of process change projects reported in the literature...
