An introduction to supply chain disruption -- Supply chain strategic friction -- Ad omnia paratus : prepared for anything -- The art of responding to disruption through the physical supply chain -- Corporate supply chain disruption -- China : supply chain disruption in the geographical heart of...

An influential publication in business logistics is reviewed, discussing the contribution of logistics to the profitability of the organisation, the use of information to manage logistics more profitably, the impact of technology, and human resources.

The fundamental weakness in traditional supply‐chain management thinking is that of trying to change the behaviour of everyone involved by exhorting them to create and maintain a shared vision and strategy. This is fruitless, particularly in global and cross‐cultural situations. A pragmatic,...

Logistics managers can no longer treat their areas of responsibility as discrete functions. They need to perform an integrating role within their own area and within the overall corporate umbrella. They need to ensure that the responses to market demands are appropriate. Uses the three levels of...

Superior customer service is necessary to maintain a competitive edge in international logistics. In order to develop a comprehensive customer service programme, a company must establish service levels for its customers, beginning with order cycle time and including all aspects of the customer...

Examines the paradox facing companies in general of how to take cost out of a logistics network, while simultaneously maintaining or improving agreed levels of service, and seeks an answer in the fields of behavioural science, culture, organizational design and operations research. Taking one UK...

A review of recent literature in this subject area shows that the word “logistics” is the accepted term for what was previously referred to as “physical distribution management”; and covers all aspects from procurement through to after‐sales service. There is a growing recognition that...