This paper focuses on the use of the ISO 9000 series certification and the use of self‐assessment against an excellence model, as two examples of management fads which have survived for a long period of time. The literature suggests that two variables are related to the perceived success of...

Based on a recent European Committee‐sponsored survey on quality management self‐assessment. Outlines research methodology and main findings. Details reasons for self‐assessment in companies and methods of self‐assessment, and discusses whether or not self‐assessment is worthwhile....

Examines the role of senior managers in total quality management (TQM) and provides some pointers as to why they should become involved in TQM. These pointers include the strategic nature of TQM, their personal impact on the credibility of TQM, and their influence in changing the behaviour and...

Describes a framework which can be used by retail organizations in planning the introduction of a process of continuous quality improvement. The framework consists of four sections – organizing, systems and techniques, measurement and feedback, and changing the culture. Outlines the key...