Chapter I Knowledge Sharing Infrastructure and Methods for Virtual Enterprises Farhad Daneshgar, Pradeep Ray, Fethi Rabhi, Hala Skaf-Molli, Pascal Molli, Claude Godart 1 -- Chapter II Workplace e-Collaboration in Practice: Practical Guidelines for Implementing e-Collaboration in Organizations...

Preface to the Paperback Edition: Loyalty in the Twenty-First Century -- Loyalty and Value -- The Economics of Customer Loyalty -- The Right Customers -- The Right Employees -- Productivity -- The Right Investors -- In Search of Failure -- The Right Measures -- Transforming the Value Proposition...

Managing in an age of modularity / Carliss Y. Baldwin and Kim B. Clark -- Fast, global, and entrepreneurial : supply chain management, Hong Kong style : an interview with Victor Fung / Joan Magretta -- How Chrysler created an American Keiretsu / Jeffrey H. Dyer -- The power of trust in...

"According to Value Driven Management, companies that want to survive and prosper in today's globalized economy need to do more than single-mindedly pursue the transient economic value represented by increased quarterly profits, high stock prices, and shareholder wealth. Instead, they must...

Chapter 1 ProActive Sales Manager--Defining the New Breed of Sales Manager 1 -- Chapter 2 Sales Cultures and the Ability to Communicate Them 25 -- Chapter 3 Manage the Right Things--Time and People 43 -- Chapter 4 Finding and Recruiting the Best Sales Team 65 -- Chapter 5 Corrective Action 129...

At a time when many companies, particularly in the technological field, are continuously laying off workers, SAP, Inc. and organizations using the Enterprise Resource Planning (ERP) and SAP concepts and software packages, on the other hand, are in need of more IT professionals familiar with...

Several world‐class companies have re‐designed or re‐engineered – their business processes with considerable success. However, failure rates of some 70 per cent have been reported in BPR projects. This may be due to focusing on operational and implementation issues, bypassing strategic...