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Persistent link: https://www.econbiz.de/10003924172

Performance implications of servitization : does a Manufacturer's service supply network matter?

Zhou, Dan; Yan, Tingting; Zhao, Lilong; Guo, Jingjing - In: International journal of production economics 219 (2020), pp. 31-42

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Disentangling the interactions within and between servitization and digitalization strategies : a service-dominant logic

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The Contribution of Dealers to Competitive Advantage of Manufacturers

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Most automobile manufacturers use a network of franchised dealers to sell and service their products. These dealers perform the initial sales process as well as deliver after-sales services. Some arguments and studies suggest that the quality of the sales process and subsequent post-sales...

Persistent link: https://www.econbiz.de/10014033576

Managing buyer-supplier relationships : empirical patterns of strategy formulation in industrial purchasing

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Service activity and patented innovation in manufacturing firms

Golara, Sina; Dooley, Kevin - In: Production and operations management : the flagship … 33 (2024) 3, pp. 663-681

Persistent link: https://www.econbiz.de/10014576768