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Customer satisfaction in a global economy : challenges for the automobile industry
Johnson, Michael D. - In: Automobilmarktforschung : Nutzenorientierung von …, (pp. 1-14). 1996
Persistent link: https://www.econbiz.de/10001293682
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Taking a customer orientation
Johnson, Michael D.; Herrmann, Andreas - In: Die Unternehmung : Swiss journal of business research … 52 (1998) 3, pp. 131-143
Persistent link: https://www.econbiz.de/10001248771
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Expectations, perceived performance, and customer satisfaction for a complex service : the case of bank loans
Johnson, Michael D. - In: Journal of economic psychology : research in economic … 17 (1996) 2, pp. 163-182
Persistent link: https://www.econbiz.de/10001204998