Zarantonello, Lia; Romani, Simona; Grappi, Silvia; … - In: Journal of Product & Brand Management 25 (2016) 1, pp. 11-25
Purpose – This study aims to investigate the nature of brand hate, its antecedents and its outcomes. Design/methodology/approach – The authors conduct two quantitative studies in Europe. In Study 1, a measure of brand hate is developed and its effects are tested on behavioral outcomes. In...