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Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen; Yang, Xiaoxi; Wang, Weicheng; Zhang, Min - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
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Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing; He, Zhen; Ke, Ben; Zhang, Min - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
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Service quality scale development for fully automatic operation metro system
He, Zhen; Hu, Hao; Zhang, Min; Qin, Fang - In: International journal of quality and service sciences 15 (2023) 1, pp. 57-73
Persistent link: https://www.econbiz.de/10014315033
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Leadership for Quality 4.0 : development and validation of a multidimensional measure
Zheng, Kaixin; Deng, Yujia; Zhang, Min; He, Zhen - In: Total quality management & business excellence 35 (2024) 11/12, pp. 1233-1254
Persistent link: https://www.econbiz.de/10015048921