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Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel; Hancer, Murat; Kim, Peter Beomcheol - In: Journal of service management 24 (2013) 4, pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
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Job characteristics, job satisfaction, and organizational commitment for hotel workers in Turkey
Ozturk, Ahmet Bulent; Hancer, Murat; Im, Jin Young - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 294-313
Persistent link: https://www.econbiz.de/10010396185
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Interpersonal trust, organizational culture, and turnover intention in hotels : a cross-level perspective
Ozturk, Ahmet Bulent; Hancer, Murat; Wang, Yao-chin - In: Tourism analysis : an interdisciplinary tourism & … 19 (2014) 2, pp. 139-150
Persistent link: https://www.econbiz.de/10010380900
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Linking brand commitment and brand citizenship behaviors of of airline employees : "the role of trust"
Erkmen, Ezgi; Hancer, Murat - In: Journal of air transport management 42 (2015), pp. 47-54
Persistent link: https://www.econbiz.de/10010481786
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Reducing hotel employee turnover intention by promoting pride in job and meaning of work : A cross-cultural perspective
Le, Linh Ha; Hancer, Murat; Chaulagain, Suja; Pham Phuong - In: International journal of hospitality management 109 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014282501