Delivery time promising is critical to managing customer expectations and improving customer satisfaction. Simply over-promising or under-promising is undesirable due to their negative impacts on short-term/long-term sales. Notably, we are the first to develop a data-driven framework to predict...

Problem Definition: Content promotion policies are playing an increasingly important role in improving content consumption and user engagement for online content platforms. However, a frequently used promotion policy generally neglects employing the diffusion effect within a crowd of users. In...

Extending prior work studying how managers can lift productivity, we examine a low-cost, information-based intervention that is conducted by other agents in the work environment. Specifically, we study social nudges on online platforms whereby co-users connected with a worker on a platform (or...

We consider the problem of online pricing with offline data, where the decision maker has in hand pre-existed offline data and then takes online sequential actions to maximize expected cumulative revenue as well as learning the optimal pricing. We focus on a simple and specific problem setting...