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Platform loophole exploitation, recovery measures, and user engagement : a quasi-natural experiment in online gaming

Chen, Jianqing; He, Shu; Yang, Xue - In: Information systems research : ISR 35 (2024) 4, pp. 1609-1633

Persistent link: https://www.econbiz.de/10015193772

Understanding the substitution effect between online and traditional channels : evidence from product attributes perspective

Wang, Quansheng; Song, Peijian; Yang, Xue - In: Electronic markets : the international journal on … 23 (2013) 3, pp. 227-239

Persistent link: https://www.econbiz.de/10010195476

Exploring continued use of mobile shopping channel in China : the effects of active coping and its antecedents

Yang, Xue; Li, Yan; Liao, Qinyu - In: Electronic commerce research 16 (2016) 2, pp. 245-267

Persistent link: https://www.econbiz.de/10011527516

Integrating community and e-commerce to build a trusted online second-hand platform : based on the perspective of social capital

Luo, Nuan; Wang, Yu; Zhang, Mingli; Niu, Tao; Tu, Jianbo - In: Technological forecasting & social change : an … 153 (2020), pp. 1-7

Persistent link: https://www.econbiz.de/10012234664

The congruent and comparative impacts of weather on consumer reviews : evidence from an online forum and experiment

Ma, Judy; Huang, Dongling; Wang, Yu - In: International journal of internet marketing and … 15 (2021) 1, pp. 54-83

Persistent link: https://www.econbiz.de/10012512690

Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms

Lu, Lin; Xu, Pei; Wang, Yen-Yao; Wang, Yu - In: Journal of business research : JBR 169 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014468560

Measuring Service Quality with Text Analytics : Considering Both Importance and Performance of Consumer Opinions on Social and Non-Social Online Platforms

Lu, Lin; Wang, Yen-Yao; Wang, Yu; Xu, Pei - 2022

Online word-of-mouth (WOM) has attracted considerable attention from researchers due to its abundant information on customer perceptions that drive product and service improvement. This study develops a novel weighted service quality (WSQ) metric derived from online customer opinions, leveraging...

Persistent link: https://www.econbiz.de/10014082559

Discovering cultural differences in online consumer product reviews

Wang, Yu; Wang, Zhigang; Zhang, Dongsong; Zhang, Ru - In: Journal of electronic commerce research : JECR 20 (2019) 3, pp. 169-183

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An online community-based dynamic customisation model : the trade-off between customer satisfaction and enterprise profit

Wang, Yu; Wu, Jiacong; Lin, Li; Shafiee, Sara - In: International journal of production research 59 (2021) 1, pp. 1-29

Persistent link: https://www.econbiz.de/10012425087