Omnichannel retailing and digitalization result in considerable challenges for the management and optimization of retail operations. The continued demand of quantitative insights, their practical need, and the growing availability of data motivates an increasing number of scientists and...

Online retailers are on a consistent drive to increase on-time delivery and reduce customer lead-time. However, in reality, an increasing share of consumers place orders early. Such Advance Demand Information can be deployed strategically to reduce costs and improve the customer service...

Millions of nanostores around the world face the prospect of digitization, which promises to create significant operational benefits. At the same time, however, digitization may be a risky endeavor. Through the application of a survey and experiments in the field with hundreds of shopkeepers, we...