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Workplace incivility in restaurants : who's the real victim? : employee deviance and customer reciprocity
Jin, Dan; Kim, Kawon Kathy; DiPietro, Robin B. - In: International journal of hospitality management 86 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241505
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Enhancing employee voice to advance the hospitality organization's marketing capabilities : a multilevel perspective
King, Ceridwyn; So, Kevin Kam Fung; DiPietro, Robin B.; … - In: International journal of hospitality management 91 (2020), pp. 1-15
Persistent link: https://www.econbiz.de/10012389118
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Franchisee leadership traits vs. manager leadership traits an exploratory study comparing hope, leadership, commitment and service quality delivery
DiPietro, Robin B.; Severt, Denver E.; Welsh, Dianne H. B. - In: International entrepreneurship and management journal 4 (2008) 1, pp. 63-78
Persistent link: https://www.econbiz.de/10003666276