The current competitive business environment has forced business leaders to consider business process reengineering (BPR) in their search for dramatic improvement in organizational effectiveness. This paper provides an extensive review of the existing literature by classifying the articles into...

Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of...