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Managing Outsourced Software Projects : An Analysis of Project Performance and Customer Satisfaction

Narayanan, Sriram; Balasubramanian, Sridhar; … - 2012

We examine the drivers of project performance and customer satisfaction in outsourced software projects using a proprietary panel dataset. The data cover 822 customer observations related to 182 unique projects executed by an India-based software services vendor. Adopting a multidisciplinary...

Persistent link: https://www.econbiz.de/10014198288

Offshoring business process services and governance control mechanisms : an examination of service providers from India

Jayaraman, Vaidyanathan; Narayanan, Sriram; Luo, Yadong; … - In: Production and operations management : an international … 22 (2013) 2, pp. 314-334

Persistent link: https://www.econbiz.de/10009745641

Governance choice, sourcing relationship characteristics, and relationship performance

Narayanan, Sriram; Narasimhan, Ram - In: Decision sciences : DS 45 (2014) 4, pp. 717-751

Persistent link: https://www.econbiz.de/10010405443

The antecedents of process integration in business process outsourcing and its effect on firm performance

Narayanan, Sriram; Jayaraman, Vaidyanathan; Luo, Yadong; … - In: Journal of operations management 29 (2011) 1/2, pp. 3-16

Persistent link: https://www.econbiz.de/10008909436

Managing outsourced software projects : an analysis of project performance and customer satisfaction

Narayanan, Sriram; Balasubramanian, Sridhar; … - In: Production and operations management : an international … 20 (2011) 4, pp. 508-521

Persistent link: https://www.econbiz.de/10009272534

Breaking the winner's curse in outsourcing

Jiang, Bin; Talluri, Srinivas; Yao, Tao; Moon, Yongma - In: Decision sciences : DS 41 (2010) 3, pp. 573-594

Persistent link: https://www.econbiz.de/10008654986

Supplier rationalization : a sourcing decision model

Talluri, Srinivas; DeCampos, Hugo A.; Hult, G. Tomas M. - In: Decision sciences : DS 44 (2013) 1, pp. 57-86

Persistent link: https://www.econbiz.de/10009717191

Outcourcing timing, contract selection, and negotiation

Yao, Tao; Jiang, Bin; Young, Scott T.; Talluri, Srinivas - In: International journal of production research 48 (2010) 2, pp. 305-326

Persistent link: https://www.econbiz.de/10003940479

Determinants of interoutsourcing: an analytical approach

Jiang, Bin; Talluri, Srinivas; Calantone, Roger J. - In: Decision sciences : DS 39 (2008) 1, pp. 65-84

Persistent link: https://www.econbiz.de/10003704389