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Exploring the cross-level impa...
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Patients
Beziehungsmarketing
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Hospital
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Krankenhaus
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Taiwan
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Health care
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Coaching
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Confidence
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Customer integration
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Dienstleistungsqualität
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Dynamic capabilities
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Employee retention
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Health care management review : the journal for health care management research
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Service business
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ECONIS (ZBW)
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Exploring the impact of customer relational benefit on relationship commitment in health service sectors
Weng, Rhay-hung
;
Huang, Jin-an
;
Huang, Ching-yuan
; …
- In:
Health care management review : the journal for health …
35
(
2010
)
4
,
pp. 312-323
Persistent link: https://www.econbiz.de/10008668631
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2
The impact of market orientation on patient loyalty : the mediation of relationship quality
Huang, Jin-An
;
Lai, Chi-Shiun
;
Hu, Jer-San
;
Weng, Rhay-Hung
- In:
Service business
8
(
2014
)
4
,
pp. 499-515
Persistent link: https://www.econbiz.de/10010469729
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