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Visualizing desirable patient healthcare experiences

Liu, Sandra S.; Kim, Hyung T.; Chen, Jie; An, Lingling - In: Health marketing quarterly 27 (2010/11) 1, pp. 116-130

Persistent link: https://www.econbiz.de/10003957555

Cultural values and consumers’ expectations and perceptions of service encounter quality

Karami, Masoud; Maleki, Mohamad Mehdi; Dubinsky, Alan J. - In: International Journal of Pharmaceutical and Healthcare … 10 (2016) 1, pp. 2-26

Purpose The purpose of the study is to explore the impact of cultural values on perceptions of service encounter quality by examining the potentially mediating role of service encounter expectations. Design/methodology/approach A questionnaire was designed to collect data from 30 cosmetic clinic...

Persistent link: https://www.econbiz.de/10014796133

The impact of guanxi on ethical perceptions : the case of Taiwanese salespeople

Huang, Wen-yeh; Huang, Ching-yun; Dubinsky, Alan J. - In: Journal of business-to-business marketing 21 (2014) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10010343533

Cultural values and consumers' expectations and perceptions of service encounter quality

Karami, Masoud; Maleki, Mohamad Mehdi; Dubinsky, Alan J. - In: International journal of pharmaceutical and healthcare … 10 (2016) 1, pp. 2-26

Persistent link: https://www.econbiz.de/10011563845