Purpose – The purpose of this paper is to assess the applicability of a number of performance management techniques in the outsourcing process, in a business services context. Design/methodology/approach – Using a structured outsourcing framework, performance management techniques are...

Purpose – The purpose of this paper is to investigate how the dynamics of supply chain (SC) relationships impact on manufacturing performance. Design/methodology/approach – A conceptual framework was developed incorporating dimensions of SC relationship dynamics and manufacturing...