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Suppliers' performance evaluation and ranking in a supply chain ; an analytical hierarchy process-based approach
Ohdar, Rajkumar; Ray, Pradip Kumar - In: The IUP journal of supply chain management : IJSCM 9 (2012) 2, pp. 73-90
Persistent link: https://www.econbiz.de/10009577496
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The Excellence Grid : a tool to identify attributes that drive service excellence
Roy, Sheila; Mukherjee, Indrajit - In: International journal of quality & reliability management 34 (2017) 8, pp. 1209-1228
Persistent link: https://www.econbiz.de/10011754337
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A framework for service quality improvement in multi-stage processes
Roy, Sheila; Mukherjee, Indrajit - In: International journal of services and operations management 21 (2015) 2, pp. 150-174
Persistent link: https://www.econbiz.de/10011380057